Dear guests and friends of the KUHotel by Rilano,
After the past few months, we can hardly impress our joy that we are now allowed to reopen our hotel.
We are very relieved and happy at once that we will be able to welcome you in person once more and to create an unforgettable vacation time for you in the midst of the Tyrolean Alps.
We have continuously adapted our processes and procedures to the special circumstances. In order to set clear measures for the fight against the Covid 19 virus and to be able to offer our guests a safe and carefree vacation experience, we have been participating in the Austria-wide initiative "Safe Hospitality" since last summer. With the participation in this initiative, we commit ourselves to the compliance of safety and hygiene measures and to the fact that all employees are tested weekly for the Covid-19 virus.
These are just some of the measures taken for your health and safety:
We take care of your safety and of course strictly adhere to all hygiene standards. All employees have been trained, wear FFP2 masks and keep the required safety distance of two meters. Instead of the usual handshake, we give you a warm smile despite the FFP2 mask.
Let us spoil you with culinary delights! Our team is happy to serve you, currently until 10 pm, refreshing drinks and cocktails as well as regional delicacies in our cozy hotel lounge, on the terrace or by the pool. Unfortunately, we cannot serve your drink in our bar for the time being. You will experience a changed breakfast set-up in the morning as well as a changed dinner set-up in the evening. We are currently testing new forms of presentation and service to ensure highest hygiene standards at all times. On-site staff will serve the buffet and we will prepare our delicacies in small portions for unlimited consumption. In the kitchen, the highest hygiene regulations will continue to apply and we ask our guests to use the disinfectant dispensers and disposable gloves at the buffet and restaurant areas and to keep the minimum safety distance.
In our spacious hotel complex you will be able to find enough space for relaxation. For protection and in the interest of everyone, we ask you to wear an FFP2 mask inside the hotel. As it is not always possible to wash your hands wherever you go, a number of hand sanitizer dispensers are provided for guests in the hotel. The minimum safety distance is given in all areas of the hotel, whether indoors or outdoors. In our hotel, hygiene and cleanliness have always been a top priority. The cleaning intensity as well as the disinfection of all areas and surfaces, using cleaning agents containing disinfectants, in accordance with the latest hygiene standards, has been increased and supplemented by intensified hygiene controls. If you wish, you can take advantage of our "Safety first" offer. In this case, our housekeeping team will not enter your room for the duration of your stay.
Whether on extensive hiking and mountain tours, on one of the mountain bike trails and gravel bike routes, in the climbing gardens and bouldering rocks, the rafting rivers and bathing lakes or completely relaxed on a bike tour in the valley, the PillerseeTal is an Eldorado for everyone who wants to be active on vacation. The Tyrolean Alps can be explored quite comfortably on an e-bike. Reserve your e-bike for 25 Euro per day at the reception. Child transporters cost 20 Euro per day.
A piece of normality: All leisure facilities of the PillerseeTal area are in operation again.
Let yourself be pampered with a massage or beauty treatment, of course in compliance with all hygiene standards. Book your desired treatment in advance to secure the appointment of your choice. During the treatment you are not obliged to wear a mask. Our employees will wear FFP2 masks during the treatment. The ongoing disinfection of the treatment rooms, including the treatment couches and all contact surfaces, is of course a matter for us.
On the day of your departure, our wellness area will be at your disposal until the evening. You can use one of the changing rooms in the basement for this purpose. You will receive your locker keys at the reception.
To be able to keep to the safety distance and/or to save you a long waiting time, you are welcome to settle your bill at the reception the evening before, if possible cashless.
Current information and measures for your vacation in Tyrol, such as latest information, entry regulations, on-site regulations, mountain railroad info, contact tracing can be found here >>.
If you have any questions or requests, you can reach us at any time by phone +43 5353 201 00 or by e-mail.
We look forward to seeing you again!
Your host Tina Winkler and the entire KUHotel by Rilano team